Tues-Fri: 10am-6pm

Saturday: 10am - 5pm ​​Sunday: 10am - 3pm ​Monday: Closed

If you arrive late we will do our best to accommodate you. A courtesy call would be very appreciated. It’s best to try to arrive early to get acquainted with our facility, especially if it is your first visit.

Parking is available in the gravel lot adjacent to the Cotton Docks. Look for spaces marked as tenant/permit parking only. Once you have parked look for the Polar Bear Mural, door is under the Polar Lounge Logo.

Each treatment room is completely private so there is no need for lockers. To get the full benefit of our treatments, it is best to let your body “do the work” to get itself back to its normal temperature on its own. If you choose to take a shower, we do have a fully equipped shower with everything you need to be comfortable.

Yes, we provide towels and water.

You must be 18 years old to participate in Infrared Sauna and full body Cryotherapy. If you are 12 or older, you may do a session if accompanied by a parent or guardian.

All sessions must be cancelled or rescheduled within 2 hours prior to the appointment time in order to receive a full refund. All sessions cancelled within the 2-hour window will be charged in full. If you are running late, please call us- we will always do our best to accommodate you!

Yes, after you purchase the package you can either call us (404.228.4064) or stop in so we can link the specified accounts to your account for sharing. Each person linked to your account needs to have an account in our system in order to link them. All session packages can be shared with family or friends. However, memberships may not be shared unless you purchase a family membership.

Yes, Clients may put their membership on hold (freeze), for a period of no less than two weeks (14 days) and no more than one month (30 days) at a time. This may be done for a maximum total of two months (60 days) per calendar year. Notice of hold must be given to hello@thepolarlounge.com via written email notification prior to the first day of the requested hold and will not be issued retroactively. All payments drawn prior to the requested hold will not be refunded. Clients will not be billed for hold months, and billing will resume automatically upon end of the hold period. All clients will have memberships extended by the number of hold months. Holds longer than one month (30 days) may be issued for members of the military on temporary duty assignment with advanced notification.

No, unused sessions do not roll over. If you think you may not use all of them, we suggest trying a smaller membership package or purchase a series first to see how you may use your sessions.

All memberships require a minimum 3-month commitment and auto-renew monthly thereafter. Membership cancellation requires a 30 days’ notice from the monthly billing date. If you would like to cancel your membership, simply send us an email at hello@thepolarlounge.com. Please note, you can also request to either “downsize” your membership if you don’t need as many sessions each month or put it on hold/freeze (please see information above).

Yes, we offer 15% off of any Individual Session with valid Student ID. We also offer a Heroes Discount for Military, Police, Firefighters (both active and retired). You will need to come in and show your ID in order to have the 15% off added to your purchase.

Yes, you can purchase a gift card for any amount, just stop by the Lounge and we will take care of your needs.

Yes! Call us at 404.228.4064 to discuss your team’s or group’s needs, or you can email us at hello@thepolarlounge.com for information.

We do not accept insurance at this time.